1. What products do you sell?
RIVIA SOLUTION LIMITED offers downloadable digital products, including accounting templates, bookkeeping tools, tax worksheets, and bookkeeping toolkits, helping individuals and small businesses manage their financial records more efficiently.
2. Are the products physical or digital?
All products are digital; there are no physical goods, mailing, or logistics services involved.
3. How long will it take to receive the product after purchase?
Most orders are delivered immediately after successful payment. In exceptional circumstances, delivery times may be longer due to payment verification or technical issues, but usually will not exceed 24 hours.
4. How do I receive my purchased product?
After purchase, you will receive the product via a download link, order confirmation page, or email.
5. What if I don’t receive the download link?
Please check your spam or junk mail folder first. If you still haven’t received the product within 24 hours of payment, please contact our customer support team.
6. Can the product be downloaded repeatedly?
If the download link is still valid, you can usually download it again. The specific number of downloads and the expiration date may vary depending on the product or platform settings.
7. Do you provide accounting or tax consulting services?
No. Our products are digital templates and financial management tools only, for reference and daily management use only, and do not constitute accounting, tax, legal, or financial advice.
8. Are the products suitable for all countries and regions?
Most templates and tools are widely usable, but tax, accounting, and legal regulations may differ in different countries and regions. Users should adjust and use the relevant documents according to local regulations.
9. Can I modify the template content?
Yes. Most templates are designed to be editable, allowing users to adjust and personalize them according to their needs.
10. Can I get a refund after purchase?
Since all products are digital products and are one-time delivery services, refunds, returns, or exchanges are generally not supported once the purchase is completed and access or download rights are obtained.
11. Is payment secure?
We process transactions through secure payment service providers and take reasonable steps to protect customer information and payment security.
12. How to contact customer support?
For any questions, please contact us:
Address: 419 Roman Road, London, England, E3 5QS
Email: gladysdavis617@hotmail.com
Tel: +44 7526 533177