All products offered by RIVIA SOLUTION LIMITED are digital products, including but not limited to accounting templates, bookkeeping tools, tax worksheets, and financial planning documents.
Digital Product Nature
Because all products are delivered digitally, customers receive access to the product, download links, or related digital content upon completion of their purchase. Therefore, this website does not sell any physical goods, and there is no physical return process.
Refund Policy
All digital services and digital products are one-time services.
Once an order has been paid for and the product has been delivered, downloaded, or granted access, customers will not be able to request:
Refund; Return; Exchange; Order cancellation; Partial refund or credit compensation.
All sales are final sales.
Exceptions
If a customer is unable to receive their purchased digital product due to the following reasons:
Duplicate charges;
System error preventing product delivery;
Technical issues causing a broken and unrecoverable download link;
Customers may contact RIVIA SOLUTION LIMITED. We will provide reasonable assistance after verifying the situation, including resending the download link or resolving the related technical issues.
Customer Responsibility
Before purchasing, please carefully read the product description, feature introduction, and compatibility requirements, and ensure that the purchased product meets your needs.
Submitting an order and completing payment indicates your understanding and agreement to this refund and return policy.
Contact Us
If you have any questions about this policy, please contact:
Address: 419 Roman Road, London, England, E3 5QS
Email: gladysdavis617@hotmail.com
Tel: +44 7526 533177